IMPORTANT INFORMATION ABOUT YOUR OCTO WATCH - Automatic winding watches use wrist motion to supply the power to run the movement.  They do not contain batteries.  When worn each day, the watch will save-up enough excess kinetic power to run the movement for another 24 to 36 hours.  If the watch is left idle for longer periods, it will need to be re-set.  Mechanical movements are not as accurate as quartz modules and it is customary for the watch to gain or loose up to 45-secs per day.


Click here for OCTO instructions: (Requires Adobe Reader.  You can also have instructions faxed to you by calling 1-877-820-8002)

Limited Warranty

Your new OCTO watch is warranted for one year, following the date of initial purchase, covering defects in materials and workmanship.  Should your watch fail to perform correctly, you will need to take the following steps:

1. Contact us by email ( cs@WatchmakersService.com ) or phone 877-820-8002  to initiate the service.

2. Carefully cushion the watch and ship, as per our instructions.  Do not ship the gift box, which can not be returned.

Excluded from coverage are damages caused by accident, misuse, or if the watch has been improperly serviced by other than us.  Also excluded is normal wear and tear, or consequential damages.  We reserve the right to replace a defective watch with the same model (new)and reserve the right to use parts which may not be original factory parts.


The watch must be registered for service within 30 days of purchase.  If not, we will require a copy of the dated sales receipt to establish date of initial purchase and we will also require a surcharge of $20.00.

These terms only apply to items from the 50 U.S. States and its territories.  We are happy to service a watch being shipped from Canada or Mexico under warranty.  However, special provisions will apply, including freight charges.  If you have such a service request, please be sure to inform us when you request service. 

WARRANTY REGISTRATION

To submit your warranty, simply fill in the information requested below.  Please complete registration within 30 days of purchase.  If received as a gift, please enter the month of purchase and use the 15th as the date.  While we recommend using this web form for registration, you can also register by fax by calling 1-877-820-8002.  Should you have any question or concerns regarding your warranty, please do not hesitate to contact our Customer Service Department by using the toll free number above or by email.  You will receive an automated email acknowledgement within hours after you submit this form. 

Warranty Form

*Name:    


Address:   


City:   


State: 


Country: 


*Postal Code:   


*Email Address:   


*Place of Purchase:   

(Please provide specific company name)


*Date of Purchase:   


*Watch Model #:   


*Activation #:   

(located on the warranty service card

that came packaged inside the instruction booklet)


Additional Comments:  (telephone number is optional but helpful)

                            

(An * indicates Required Fields)