To submit your one year limited warranty information, simply fill in the information requested below.  Please complete registration within 30 days of purchase.  If received as a gift, please enter the month of purchase and use the 15th as the date.  While we recommend using this web form for registration, you can also register by fax by calling 1-877-820-8002.  Should you have any question or concerns regarding your warranty, please do not hesitate to contact our Customer Service Department by using the toll free number above or by email.  You will receive an automated email acknowledgement within hours after you submit this form. 

General Care Instructions (All Brands and Models):

1. Do not expose your watch to water unless it is marked "water resistant" on the face or the back. Non-water-resistant watches exposed to water are not covered under warranty.  Even water-resistant watches should not be submerged in hot water.  Leather straps may not be water-resistant even if the watch itself is so marked.  Exposure to caustic chemicals--such as detergents or bromides (commonly found in spa water) may also compromise the watch's water protection.

2. Do not attempt to open watch to replace batteries yourself as this operation must be performed by a qualified jeweler under very controlled dust-free conditions.

3. If your watch has Calendar and/or Day features, it probably has a "quick-set" mechanism, which allows you to advance the calendar (date) rapidly.  This is done by pulling the stem 1/2 way out and turning.  Do not perform this procedure when the time showing is between 9-pm and 3-am.  If necessary, pull the stem all the way out (2-clicks) and advance the hands past 3-am.  Then press all the way in and pull out again 1/2 way (1-click).  Advance the calendar and date by turning the crown (stem).  Keep in mind that you may need to advance the hands past 12-midnigt (to complete the setting).  So you may want to stop the rapid advance 1-day early.  Press in fully and pull out 2-clicks--to advance the hands.  Always advance the hands forward and do not move too quickly. 

> Some watches feature screw type crowns, before the time of day can be set, the crown must first be opened by turning counter-clock-wise.  It will pop out and then set normally.  After setting, the crown is closed by pressing in while turning clock-wise.  Make sure this is snugly closed before using. 

IMPORTANT INFORMATION ABOUT AUTOMATIC-WINDING (MECHANICAL) WATCHES - Automatic winding watches use wrist motion to supply the power to run the movement.  They do not contain batteries.  When worn each day, the watch will save-up enough excess kinetic power to run the movement for another 24 to 36 hours.  If the watch is left idle for longer periods, it will need to be re-set.  Mechanical movements are not as accurate as quartz modules and it is customary for the watch to gain or loose up to 45-secs per day.

Limited Warranty

Your new watch is warranted for one year, following the date of initial purchase, covering defects in materials and workmanship.  Should your watch fail to perform correctly, you will need to take the following steps:

1. Contact us by email ( cs@WatchmakersService.com ) or phone 877-820-8002  to initiate the service.

2. Carefully cushion the watch and ship, as per our instructions.  Do not ship the gift box, which can not be returned.

Excluded from coverage are damages caused by accident, misuse, or if the watch has been improperly serviced by other than us.  Also excluded is normal wear and tear, or consequential damages.  In extreme circumstances, where parts are no longer available or if the watch model has had widespread repetitive defect, we may replace the defective watch with the same or similar model (new--and of equal or greater value) and also may use parts which may not be original factory parts.  

The watch must be registered for service within 30 days of purchase.  If not, we will require a copy of the dated sales receipt to establish date of initial purchase and we will also require a surcharge of $20.00.

These terms only apply to items from the 50 U.S. States and its territories.  We are happy to service a watch being shipped from Canada or Mexico under warranty.  However, special provisions will apply, including freight charges.  If you have such a service request, please be sure to inform us when you request service. 

Warranty Form






*Postal Code:   

*Email Address:   

*Place of Purchase:   

(Please provide specific company name)

*Date of Purchase:   

*Watch Brand  

*Watch Model #:   

(usually located on the back of watch case)

*Activation #:   

(located on the warranty service card

that came packaged inside the instruction booklet)

Additional Comments:  (telephone number is optional but helpful)


(An * indicates Required Fields)